Will I have a guide?

Yes, all of our trips are fully guided. The only exception are the inflatable kayaks on the Lower Pigeon. When you request a kayak on the lower section you will be on a guided trip, in a boat of your own, but never far from a professional guide.

How far are you from Gatlinburg and other Attractions in Gatlinburg TN?

Our Pigeon River Outpost is located about 45 minutes north of Gatlinburg. It is the closest whitewater rafting to the Smoky Mountain area. Click here for a map of the area and directions to our outpost.

Do I have to know how to swim?

No, every guest is issued a type 5, Coast Guard approved personal flotation device. This lifejacket is designed to give you all of the flotation needed on the river.

Is there a place to stay nearby?

There are thousands of lodging options and Attractions in Gatlinburg TN located nearby for your and your family to enjoy after your whitewater adventure.

Can I go if I am a bit overweight?

There are no upper limit weight requirements. Our lifejackets can accommodate a chest girth of 54″. You can try on one of our PFD’s at our Gatlinburg Office prior to making a reservation.

Is there a minimum age?

The minimum age/weight for the Upper Pigeon trip is 8 years old or 70 pounds. Children must be at least 3 years old to go on the Lower Pigeon trip.

Do you have a group rate?

Yes, We provide a discounted per person rate, AND for every ten people in your party, one goes free. For school, church, and girl/boy scout troops, click on our Group Specials page for additional information.

What are the times of your trips?

The spring and fall trip availability will be based on local rainfall. From Memorial Day to Labor Day the flow is consistent and we can schedule accordingly. During the summer months, we raft Tuesday, Wednesday, Thursday and Saturday. Please call or check our website for up to date trip times.

If I am pregnant, can I go?

We do not recommend rafting if you are more than two months pregnant.

What do I wear?

Summer: Shorts / No Jeans / No denim / Bathing suit or t-shirt / Secure fitting shoes. No flip-flops or bare feet allowed. Bring a dry towel, dry clothes and dry shoes for after the trip.

Can I bring a camera on the trip?

We recommend that you lock all personal items in your vehicle. Anything that you bring on the river will get wet and could possibly get lost during the trip.

Do you raft in the rain?

We raft rain or shine. Rafting is one of the best rainy day activities because getting wet is part of the fun! We may delay the trip for a few minutes to allow a strong storm to pass.

What if I have to cancel?

As a leader in our industry, Smoky Mountain Outdoors is proud to offer one of the most flexible cancellation policies in the industry.

For groups of 9 or fewer:

  • Cancel part or the entire reservation at least 48 hours prior to your reservation trip time: We will refund 100% of the price for each cancelled rafter.
  • Cancel part or the entire reservation less than 48 hours before your reservation trip time: We will either reschedule you for another trip time, or offer a voucher for each cancelled rafter to join us at another time. Please understand that by this time we have scheduled guides & equipment, and have likely turned away other reservations to accommodate you. No refunds will be given.
  • Reservations booked within the 48 hour window are subject to cancellation policies, and refunds will not be issued.

For groups of 10 or more:

  • Cancel part or the entire reservation at least 7 days prior to your reservation trip date:  We will refund 100% of the price for each cancelled rafter.
  • Cancel part or the entire reservation less than 7 days before your reservation trip date:  We will either reschedule you for another trip time or offer a voucher for each cancelled rafter to join us at another time.  Please understand that by this time we have scheduled guides & equipment, and have likely turned away other reservations to accommodate you. No refunds will be given.
  • Group reservations booked within the 7 day window are subject to cancellation policies and refunds will not be issued.
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