Reviews

Over 5,400 5-Star Reviews

See what our guests have to say about rafting with us!

Guests love visiting Smoky Mountain Outdoors! We have adventures for everyone! Kids and adults are both welcome at Smoky Mountain Outdoors and our reviews show that everyone has a great time with us! Take a look at our recent reviews below.

5,400+ 5-STAR TRIPADVISOR REVIEWS

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Smoky Mountain Outdoors

4.9

Based on 1689 reviews

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L Applegarth

14:36 31 Aug 22

Smokey Mountain Outdoor Rafting gets a definite thumbs up from me! Being on my bucket list for years, of things I have wanted to do, I decided, at the age of 53, to go big or go home, and paid to do the extreme rafting adventure. I was not disappointed at all. Bart was our guide and he was very experienced, knowledgeable, friendly, and engaging. "Nailed It!"The rapids were not as scary as I imagined they would be, but we did know how to paddle, from kayaking, and we listened to everything Bart told us to do, so that made everything easy and fun.It was amazing and beautiful, rafting down the river and going through the rapids. I can see how it can be addicting.They have a great souvenir store and they sell water shoes if you don't have any, just so people know.They have decent bathrooms and a little place outside that sells hot dogs, hamburgers, fries, drinks, and more.There are lockers to put your belongings in, so bring cash and a few dollars in quarters.This was an amazing experience, and I would highly recommend coming here, no matter your age or experience level. Now, onto category five rapids!

Heidi Herbst

21:46 10 Aug 22

We had a great rafting experience. We did the upper river experience as first-timers. 3/8 of the people in our party were 13 and under and they were able to completely contribute to and enjoy the paddling experience. The river offered a few exciting jolts and bobs, but nothing that felt intimidating or scary. Our guide, Jared, was very knowledgeable about all of the geographic locations as well as the vegetation along the river. We enjoyed our entire time on the river, even those who were hesitant about participating.The one piece of criticism was about the restroom/changing room situation. They were definitely older. They also could have been cleaner.

Kimberly Schommer

17:54 09 Aug 22

From the start, everyone on the phone that answered my questions could not have been more kind or helpful. The instructions and expetations were very clearly laid out for everyone. Even Jacob who instructed us on the bus on the way to our take off point ensured that serious matters were mixed with laughter and excitement. Emily and Bart, our two guides, were phenomenal. Everyone felt safe and in control as we took the upper route back down to camp. We would HIGHLY recommend both the experience and our guides to anyone who asked. It is no wonder they were the most highly recommended rafting company in the area.

Tonya Dupree

21:12 28 Jul 22

Highly recommend this place over all the others. Excellent doesn't do this company justice. Our guide Wilson was hands down the best guide ever. He was super knowledgeable, very friendly, talkative and made us feel safe and comfortable the entire trip. This company has the most friendliest staff members and they take care of there employees very well. The most touching story that proved that was when we heard about the guide from Ukraine who was on our trip. He was actually a previous employee, about 15 years ago, and had moved back to him home country. When the take over started, the boss contacted him and furnished the flight for him and his family to come here. They were provided a place to live, and the staff members raised cash so he would have funds to get started. That story along with others just proved we were in the right place. Because a company that cares about its employees, will care about its customers.

Ryan Lewandowski

04:36 28 Jul 22

Had a great experience rafting on the upper pigeon. If you’re debating between the lower pigeon river and this trip go for the class 3 and 4 rapids. Their guides are great and will tell you everything you need to know. There’s the right amount of excitement and great views to make this a fun experience for everyone. This company was a bit cheaper per person than others too when we were trying to decide who to book with.

Elizabeth Swan

14:20 20 Jul 22

Went rafting with my 15 year old grandson yesterday. It was the greatest experience ever. Our guide Ryan was the absolute BEST! Cannot say enough good things about him! So friendly, so knowledgeable! We wish him the best in all his future endeavors. If yesterday was any indication, this guy is headed for great & wonderful things….. Texans rule!!!

Lindsay B

01:15 19 Jul 22

Excellent customer service from Denise! I had a coupon and was unable to use to book online so I called. Denise was very helpful, super friendly, and knowledgeable. Our raft guide was Frankie. Right off the rip, I was impressed with her raft experience. Bonus points she had rad style! I felt safe and in excellent hands with her as our guide. We really enjoyed the raft trip and i definitely will be going next time I’m in town!

Bharat Bhandare

04:22 17 Jul 22

An extremely well organized and disciplined company. The kindness shown by the Security Staff as i got down from our car and he saw me limping was commendable. He immediately asked me to get in and allowed us to park closest possible to the Office. This speaks volumes about their commitment. Even the time slots allotted were followed perfectly. Our guide Ms. Tia was phenomenal. She looked after us and our grandchildren with dedication and tenderness. It’s much appreciated. Overall an unforgettable experience. To those visiting this area make this spot as the number one place for your River Rafting experience.

BUBLIKMUA makeup artist

13:37 13 Jul 22

We’re from Ukraine and lot of our friends from USA recommended us this company. Smokey mountain outdoors rafting was the best place I got unforgettable emotions for whole my life. We were so pleased with my husband with all services from booking to trip. We had an Upper trip and it was funny. Especially when we pass the falls. Our guide was very polite, explained all the nuances and we got an amazing rafting experience. Everything was safely and comfortable. I truly recommend this place for visiting for everyone. You'll be happy with the whole process, promise you!

Tina Tasche

00:18 10 Jun 22

We had a fantastic time on the upper river tour! Our guide Miami made everyone comfortable so that we could just have an awesome time! This was my first time white water rafting, but it was an absolute blast. The rapids were just the right class for an awesome family friendly adventure. This was a memory we’ll keep with us for a lifetime. Highly recommend!

Fawn Smith, NP-C

22:30 05 Jun 22

Great experience! Our guide, Preston, was very knowledgeable and made us for safe. The water is cold so I would definitely wear water shorts and a long sleeve Water shirt. If you are cold natured, bring a sweater for the ride home to help you warm up. Safe for kids. My nine year old loved it and felt safe as well. Happy Rafting!

Matt Dubya

01:01 29 May 22

Great time with my daughter on the lower section. Because the water was moving so fast we were actually taken up river a bit so as to extend our trip. Judo was a stellar guide! We will definitely be back for the upper section. Worth every penny.

Taylor Murphy

02:29 06 May 22

Amazing experience! Our guide was Miami and he was great the whole way. He clearly had done the route many times before and easily guided us through the level 3 and 4 rapids without anybody going overboard. The weather was perfect and the scenery was beautiful. The run was a total of about 2 hours and was a ton of fun. Highly recommend!

Anand Raj

16:46 20 Mar 22

Amazing rafting experience.. Nyla, who is our guide is the best guide ever saw before.. she has lots of knowledge and shared several information about the places.

Heather Johnston

20:36 04 Oct 21

Dean, the paddling machine was our wonderful guide! We had a really good time rafting and I felt safe the whole time. We will definitely come back in the summer.Enough about Dean!!! Our experience with SMO was great. From booking, the bus driver, the other guides, the equipment… this is a first class outfitter. Don’t go anywhere else in that area!

Doctor RR

20:37 12 Sep 21

Its a fun experience. Our guide was amazing.Make sure to bring $2 cash if you need a locker for your keys, and cash to tip your guide.Definitely do the upper river.The guy at the picture counter that was focused on eating candy, drinking soads from the the vending fridge, and watching football on his phone was pretty useless.But the lady at the check in counter was very nice and accommodating.

Kristen Anaszewicz

16:32 29 Aug 21

I wish I could give more than 5 stars! SMO was absolutely incredible. They were very organized and I felt the whole process flowed effortlessly. The staff was very kind and was happy to answer questions or concerns. Be sure to actively listen to all the safety instructions. Our boat fell in on the class 4 rapid called agitator. I cannot tell you how quick our guide Jeffery was to recover all of us and our boat was so quick to help each other. I felt extremely safe with Jeffery. Once we were done my partner and I were laughing about how much fun it was and the most adventurous part was falling in! I honestly cannot rave enough about how safe we felt and the staff are very experienced to help in any situation. If you like adventure do the upper river tour. Please make sure to tip your guide! They do an outstanding job and you can tell they love what they do. If you get hungry after, our guide suggested turning right out of the exit, go up the road for food trucks and a cafe. The food and coffee was amazing. The whole experience was so worth it and we will definitely be back!

Madisen Stulce

21:21 18 Aug 21

We had so much fun!!! I highly recommend using this rafting company. The staff was really nice and helpful. We really enjoyed ourselves and never wanted the ride to end! Our guide Randy was amazing! He was so knowledgeable, funny and made all of us feel comfortable despite the crazy weather. When we come back in the future, we will be requesting to ride with Randy as our guide. 10/10 recommend SMO rafting.

Mark Creamer

21:30 09 Aug 21

Great staff, fun and energetic. Nice operation, clean and over all a cool place. Beautiful scenery... highly recommend.

Katie Grogan

23:12 05 Aug 21

It was absolutely amazing! All the guides were super nice. And our guide Turtle was super sweet and made it a trip to remember! We did the upper river tour and it had class 4 and class 3 rapids. Was super fun and not too crazy. You will get wet!

Vinod Jayendra

13:30 24 Jul 21

Great experience. Lower level is great for families with smaller kid. I would say go to upper level if you don't have that constraint

Richard Beckwith

19:52 21 Jul 21

Fantastic experience! Our family of four rafted with Sean as our guide. The rafting was awesome but having a good, down to earth guide put the experience over the top. The company has the right people in the right places w/your experience paramount. Providing safety they provided more smiles. Have fun with your guides! They're great people.

Shannon Whitaker

23:20 19 Jul 21

Oh my goodness I have found my new favorite pastime!!! The staff here were amazing from getting your tickets to getting your locker to the actual rafting experience. They were amazing.Turtle was our guide, and she was excellent. My niece fell out and turtle was on it immediately. I was quite impressed in the speed of which she got her back into the boat. Everyone in our group had an absolutely wonderful time and wanted to do it again immediately. Will definitely be back when we are in the area. Thank you so much for a great day!!!

Joey Johnson

02:12 18 Jul 21

Best experience of my vacation. Turtle our guide was so friendly and knowledgeable. Highly recommend getting this one of your bucket list this was my first time and definitely would do it again!

Courtney Carnahan

03:24 16 Jul 21

We have 2 kiddos, 8 and 3 years old, so we did the lower pigeon float. Our group was made up of 6 first timers from ages 3 to 60 and every single one of us had a blast! The lower trip is both relaxing and thrilling at the same time! Noah was our guide and he was fun, good with the kids and very knowledgeable. Most definitely request him as your guide, you won't be disappointed! We will be back to do the upper trip and can't wait for Noah to take us on what I already know will be a fantastic ride!

Allison O'neill

00:30 10 Jul 21

We had a great time! They are super organized and fair prices. Our guide was excellent too!

Clay Reuter

00:57 07 Jul 21

This was our first time rafting so we did the Lower Pigeon trip and had a great time. Our guide Justine was great! Super friendly and she gave us great instruction so it made us feel comfortable during the trip. The rapids were mild, which was good for us first timers but next time we’ll probably try the Upper Pigeon trip. The whole company seemed very organized and professional and the scenery was beautiful! We’ll definitely be back!

Brent Parker

19:06 01 Jul 21

Perfect weather. Leslie was a very friendly and capable guide... Our raft dumped completely at a class 4 (Tombstone?). That was fun in it's own way. Other rafts rallied to scoop us up. My wife got banged up a little trying to keep nose/toes up in the rapids. But overall we had a great time.

Lucas Juillerat

13:53 29 Jun 21

Went white water rafting here for my second time with my wife! We absolutely love it! The tour guides make it an awesome experience! The water is pretty cold, but it's perfect on a hot day! This is a very exciting experience to try with your spouse, friends, and family! Highly recommended using them for rafting in the Smoky Mountains.

Michael Goodfred

19:53 25 Jun 21

Great experience!!! Lots of fun. My 80 year old mom had a blast also. The guides were helpful and funny. We had 17 people and three rafts. Ages 10 to 80 everyone had a lot of fun. It was absolutely the best thing we did this week in the mountains!!! They took 46 great photos of all of us on the river. 5 plus STARS!!!!

Jeremie Hittle

23:33 19 Jun 21

Best time ever! Absolutely the best experience! The customer service is excellent. The guides are awesome! I watched one guide (happens to own the place and still guides rafts) convince a very young child she would have fun and earned her trust. She "rode the bull" during her trip on the front of the boat. Our guide Caitlin was the BEST! I highly recommend you request her on your next trip. We actually went twice today because we had such a great time. We never felt unsafe and they do a great job of explaining everything to you. If you have ever considered taking a rafting trip this is your place. Great for beginners to seasoned rafters. See you on the water!

Chris Trethewey

19:26 19 Jun 21

This was the first time rafting for our family, and it was a blast! I highly recommend Smoky Mountain Outdoors. Right when we drove in, I could tell that this was a well-led operation. We were greeted with a smile and quickly directed to a specific place to park. For $2, you can rent a locker, which we did. The line was short and efficient. Our trip guide, Courtney, was personable and fun. The entire day was perfect. I highly recommend using SMO!!

Katie Herrel

21:25 17 Jun 21

This was my first rafting experience in over 10 years. My husband and I went and had an absolute ball. We got to ride with Dan the owner and man was he a pro. He had a great personality and made our whole crew feel super safe. Although we got to hang with the master we were able to watch the other rafting instructors and they did an amazing job! No one on any of our boats fell out and all the team members were amazing. We will be back!

Kendall Driesse

19:01 17 Jun 21

The adventure begins at the Duke power dam 11 am Tuesday, Wednesday, Thursday, & Saturday. The sirens sound and the guides from SMO rafting company guide the crafts and white water participants on an 8 mile 2 hour sporting adventure down the Upper Pigeon River.Chuck was our spectacular crew leader today and made our experience fantastic. Thank you Chuck!!Kendall and Ellen

Marc Crawford

08:47 14 Jun 21

My daughter's and I had an awesome time rafting the upper river. We had great weather for the whole trip. Our guide Hailey was very knowledgeable and experienced and did an awesome job making sure we ran through all the rapids. The parking lot was packed, but did not have a problem finding a parking spot. We arrived early and only had to wait a few minutes to check in. You will have to wait about 20 - 30 minutes before your guide gets you ready to get on the bus. The bus ride was about 15 minutes. For the price, the picture package was disappointing. They only took pictures from one spot.

Saints, Priests, and Watchmen.

20:23 13 Jun 21

Awesome sauce. Its most do. Love the scare tactics on the bus on the ride in to the drop. Legit class 3 and 4. Class 6 is deadly, so you are right up the middle. Great company to go through.

Michael Marlowe

02:24 10 Jun 21

Logan our guide was awesome. My son and I had a blast. Can't wait to go back and do it again.

William Vest

22:48 09 Jun 21

Excellent experience, guides are very knowledgeable and fun. Ask them about their two-legged cow joke. Beautiful river and views. Very efficient and well organized. I recommend you go with a group of six, so you can have your own raft. I felt very safe the entire trek and highly recommend.

Jacob Brody-Ogborn

23:22 27 May 21

Great place! We had an easy time checking in and had everything we needed like straps for secure our glasses, and an easy time getting our gear/finding our guide. We had a great guide, Evan was amazing and kept us engaged the whole time, making sure the young adults (myself and my friends) had a great time going over cool rapids and big splashes but also making sure the young kids who were with the family that were in our raft felt safe.

Kayela Ullmer

20:04 27 May 21

Nate was our guide and he made it so enjoyable! First time rafting with my family of 5, it was perfect. Could not have asked for a better time! Had several rapids and saw a lot of wildlife, snake, beaver, ducks, and a lot of fish. I did fall out during a rapid, but he quickly pulled me back in without any problem! Not scary at all. 10/10 recommend!!

sharanya chandran

22:48 25 Apr 21

We had a great experience with smoky mountain out doors. The whole process is well planned and organised. The team is well trained and adventurous.It was very easy to locate the place and there is enough parking space. You can purchase the gear needed from the store and they do have a locker in case you need to keep any of your stuff. Good briefing on the way to start point, so you can enjoy every bit of it’s your first experience. Make sure to reach 30-40 mins before the schedule time. We did the pigeon river raft with 7-8 rapids of easy to moderate level in the month of April and they managed to click some good shots. The view of smoky is really beautiful. Definitely is a relaxing and adventurous experience.

Prasad Nair

15:06 11 Apr 21

Our Upper Pigeon River rafting was a fun experience. Be sure to reach early so you get enough time to check-in and shop for essentials at the SMO store. You can purchase water shoes and eye glass straps at the store. There is a small locker to keep your car keys and wallets. You need a couple dollars on cash for that. The rafting itself is fun and our guide made kept us engaged throughout. Overall a great way to spend an hour and a half at the Smokies.

Lara Schaible

01:21 08 Apr 21

Our family went rafting on the Upper Pigeon River. What a fantastic trip! George, our guide was professional, knowledgeable and more simply put a kind soul. He kept our group engaged. The time in between fun screams through the rapids were filled with laughter as we shared stories. Memories to hold for a lifetime! Thanks SMO!

Ella Seedorf

20:51 27 Mar 21

I am a 12 year old girl, and for my age range, I loved it!!! Amazing experience. Are instructor's name was Hope. She was very nice and seemed to know a lot about the river. I trusted her completely. I very highly recommend spending your vacation here!

Dennis M

21:06 23 Mar 21

Lots of fun with a 16 and 12 year old. Good for beginners that want the excitement of rafting. Our tour guide, Spicy, was great!!

Grace

19:05 23 Mar 21

We had so much fun at Smoky Mountain Outdoors Rafting. Our guide, Jeffrey, was really outgoing and knowledgeable on the river. He steered us in the best places and also gave really helpful tips that saved us from falling out. It was pretty cold out but so exciting when we got splashed!!! This was by far the best experience I’ve had white water rafting. I 100% recommend going to SMO if you’re visiting the Great Smokies.

Dawn Young

23:45 30 Sep 20

I was so in my head and scared to death but had a wonderful time. JOSH was the absolute best. Will do again. Everyone at SMO was great.

George Velez

13:59 29 Sep 20

This place is awesome!! We went on a rainy day and it made the experience that much more impressive. Our guide, Allen, was very knowledgeable and I was confident he would get us through some class 3 and 4 rapids. This is the perfect experience for everyone. It has calm waters and exciting rapids that weren’t too difficult but a lot of fun.

Florencia Zavala

03:36 13 Sep 20

Cannot say enough positive things about this place. From the get go, the guy we spoke with on the phone was SUPER kind. We got there and every staff member we encountered was dynamic, professional, knowledgeable, and kind. Our raft leader made the entire process so enjoyable by telling us what to expect before we began and communicating every step of the way. Would HIGHLY recommend

Carolina Andres

17:29 11 Sep 20

Visited with family from South Florida and we all enjoyed it! We originally were going to choose Wild water rafting, since there are so many options that offer rafting in pigeon river but they had no availability so SMO was next and we had a lot of fun. The bigger kids and adults did the upper river, it can be a bit scary if is your first time or if you are someone who is not really an outdoorsy person, but the rafting is guided all through out, you take a bus from their main location then it is about a 10 min ride along with about maybe 40 or so people with you to the river and then you get into the raft and the guide explains all the different types of paddling moves, you raft back to the main location. I would recommend having smaller kids do the lower river, it is not scary at all does not require them to do any paddling. My 6 yr and 3 year old enjoyed it. Also Don't forget to tip the guide! I had to hunt mine down and could not find him so i left his tip at the tipping box in the gift store.

Gingah Ninja

21:39 08 Sep 20

Had an absolute blast white water rafting with you guys! Our guide D.J. was awesome! When my youngest son flew out of the boat, he literally grabbed him in mid air as he hit the water! We will definitely be coming back again when we visit next year!

Ravi Teja Ainampudi

22:27 06 Sep 20

Worth trying rafting from these providers.

Erica Albert

02:28 03 Sep 20

Logan was an awesome tour guide.You wanna know how awesome this tour was?! My 12 year old daughter who hates everything...and is also scared of her own shadow....LOVED IT. It was very painful for her to admit she had a great time with her family, but this did it. We will for sure be back next trip!!

Caitlin Barnes

13:29 31 Aug 20

Our family had such a great time on Saturday! I highly recommend to anyone. We absolutely loved our guide Renner! We've done rafting before in other areas, a little more downtime on this river than others, but it is a longer ride time. Great experience and can't wait to do it again!

Lyn Curry

03:01 29 Aug 20

Neither my husband nor I had ever whitewater rafted before, and we chose the adventure option, 6.5 miles of river that included Class III & IV rapids. Our guide was DJ and he was outstanding!! We always felt safe but still had plenty of thrilling moments. He encouraged our group to paddle with oomph, and we got to experience some unique moments that other boats didn't get to experience (I think it was called surfing). DJ also recommended a place along the river to taste Moonshine; we stopped on our way back to our campsite and that was so fun and also contributed to our unforgettable Appalachia trip.This company partners with CLIMBWORKS and we took advantage of the zipline/whitewater rafting deal, and it was totally worth it.

Sabrina Mendoza

14:53 27 Aug 20

Amazing company! The raft guides are extremely helpful and so easy going. Hayden was our raft guide and she was super funny and engaging which made our experience so much better. I would definitely go again!Highly recommend bringing an extra pair of clothes to change into once you’re done.You have to leave belongings at their base because you get driven up to a start point and then raft back down. They have lockers on site or you can leave it in your car (they have parking on site)You can bring a go pro or waterproof camera if you’d like (I’d also recommend if you want to capture some awesome moments)

Anthony Irizarry

02:41 22 Aug 20

I wish I could give it a 5. Great experience, friendly staff. Guide was awesome! But, the guides and the shuttle bus driver do not enforce wearing the masks on the ride to the drop off. This is a health and or safety concern. We had about 14 teenagers in the bus not wearing masks. I did not care that they were extremely loud and vaping but, not wearing masks???

Josh Perkins

02:11 17 Aug 20

Had a blast rafting with these guys. Great river for first timers. A little exciting but mostly just beautiful and fun. Our guide knew every current and obstacle, so I never felt anxious even with my 12 year olds in the boat. The other company putting in near us seemed to have WAY more issues. Highly recommended this company over any of their competitors!!

Travis Gilmer

17:52 15 Aug 20

We had a great experience! Our guide was super engaging and the rapids were perfect for our family, which included 3rd graders. Highly recommend and would go again!

Breyan Ramirez

18:42 29 Jul 20

It’s was a great time, did the 6.5 miles upper river. Not dangerous just pay attention to your guides and you’ll have no issues. Will definitely come back again.

Stevie

20:46 28 Jul 20

Jean Paul was our guide this past weekend, July 25 and he was awesome. He was professional and made sure we all were safe, while still having a lot of fun. He knew facts about the river and local wildlife which was cool. The length of this tour was perfect, not too short or too long, and well worth the money. I'm glad they take pictures! The river was beautiful and the entire tour was amazing. This experience is one we will never forget. Would definitely recommend!

Rachel K

16:15 19 Jul 20

Our guide “big Steve” was knowledgeable, funny, and pure-Tennessee. We really enjoyed the rafters, and the water felt amazing! We were able to jump in the water for a bit, which added to the experience. I would have liked some bigger rapids, but overall was wonderful! 🙂

Victoria Burleigh

14:53 18 Jul 20

My husband and I went to white water rafting in Tennessee. We had a blast and can't wait to go back and do it again. Stevie was our guide and was truly amazing and hilarious. Staff was great and friendly. This company is the definition of teamwork. The whole trip they helped each other and did a amazing job. Our experience was extraordinary!! We definitely will be returning next time we go back to Tennessee.

Samantha Paul

19:21 17 Jul 20

This was our family’s first rafting trip. As a mother, I was worried about the potential danger. I called and spoke with a very friendly and informative person at Smoky Mountain Outdoors before booking. Our guide for the trip downriver was awesome. Aeron made me feel safe and at no time did I worry we were in any danger. She also put my young daughter at ease. She was very informative and kind and made our trip down the river a blast. We will definitely be returning on our next visit to the Smokies!

Brian Link

21:11 08 Jul 20

Great trip. Experienced staff. Anyone that wants to have fun can do the upper! If you arrive early be sure to check in right away. They might be able to put you on an earlier trip. Also get on the website so you can do the online waivers to make it faster as well

Melissa Mckiernan

00:35 05 Jul 20

These people are absolutely the best. We stayed at the campground right next to them and the fireworks were phenomenal, the best we have seen in a long time. The kids loved it. The river guide Nyla was wonderful. Cannot Express how great these guys are!

Matthew Driewer

00:12 03 Jul 20

Great family adventure. Well run and clean. Excellent was to get a little thrill on some Class 3 and 4 rapids. Had a great time with our guide, Tom and didn’t even miss the other guide that fell out on the Lost Guide rapids earlier in the day ????

Phil Ross

21:52 01 Jul 20

We went on an excursion with SMO today and our family had a great time. Our guide, D.J., Did an excellent job and was very entertaining on the bus ride to the drop off point. He made the rapids a little more lively with his approaches and made it exciting. We would do this rafting again.

justin land

13:09 01 Jul 20

This place is AWESOME! My girlfriend and I went here for our first time rafting and they did NOT DISAPPOINT!! Staff is super friendly and funny. We had Corey as our guide and he was very knowledgeable about the river and made everyone comfortable! We will definitely be back!!

Ashley Organ

23:54 29 Jun 20

Great experience from the time we arrived. We all had a wonderful time on the upper river tour. The kids ages 8, 9, 11&12 haven't stopped talking about it! Our guide was knowledgeable and very helpful too!

Nick Pfau

14:54 26 Jun 20

Awesome! This was my favorite thing to do. So much fun and they kept you safe. The guides know how to have a good time while keeping you safe. Beautiful views!

Anna Williams

21:59 25 Jun 20

What an exhilarating and fun experience! We had a discount with this company through CLIMB Works Zip-Lining Company. Our tour guide, Walker, was energetic, engaging, and did a great job with giving clear directions on what to do on the raft. Beautiful views down the river beside I-40. Our group of 7 (8 including the tour guide) all managed to stay on the raft! It was all of our first times going white water rafting, but would definitely be up to doing it again!

Mandy Sheriff

03:26 24 Jun 20

Amazing trip! Friendly and knowledgeable guides. Had the upper river ride with guide Tye who was fun and willing to answer all my son’s questions. Did the lower river with guide Chuck who was nice. Felt safe and had a great time!

Michael Lang

19:04 20 Jun 20

Our guides for our party of 12 were friendly and made it as fun as possible. The lower pigeon was less rough than we hoped, so its a great option for anyone with small kids. Compared to same rating Colorado waves it was an easy smooth ride. I would do the upper pigeon next time.We made reservations the day of and had a spot 2 hours later. During booking, we asked about social distancing on the bus ride and they assured that they do separate groups with empty seat rows. The check in office had plenty glass barriers for the cashier. We had felt it would be a safe trip with only minimal exposure to one guide, and with them sitting behind us on the boat.The bus ride back is not what was promised. At the end of the trip, the guides said we had seats with space around and we could get on, but as we boarded we saw it was packed with no social distance around our seats. We were crammed in tight with the guides standing in aisles and all seats filled. Then one of the guides (not ours) stood directly in front of our group with no mask on, in front of my 71 year old mother in law that had a mask on and made jokes, and didn't take the hints to stand back.After the day was over, the manager apologized and promised to work on improving while giving us a refund. We didn't ask for a refund, but it indicates to me they are serious.

Rob Vigh

23:09 18 Jun 20

This was a great time. The guides were Awesome. We had Brett on the rapids and he knew the river so we'll.On the lower half we had Hayden an she was very good as well. The were lively and engaging. They were everything you would want in river guides.

Sean Thornton

02:58 17 Jun 20

My wife and I decided to go white water rafting for our anniversary and Smokey Mountain Outdoors did not disappoint. Our guide Caleb was an amazing guide. He was a great teacher before we got started and he showed us a great time. There are many rafting companies in the area but I highly recommend Smokey Mountain Outdoors. Everything in my opinion was top notch and I can't wait to do it again.

Kevin McClure

12:37 14 Jun 20

Great rafting experience for the family. Option for higher or lower level whitewater rafting. Guides are really good. Open four days a week when water is released from the dam upstream. In total, about a three hour tour. Highly recommended!

Jessica Schmidt

21:18 27 May 20

We were late and missed our rafting time, but they had room on the next tour. We were definitely happy for that. It was a fun activity for our vacation, will do again if in the area! Our guide, Mika, was very friendly and professional.

Blake Stover

18:57 24 May 20

Great experience! Thanks to our tour guide Mike our group had a blast. The river was beautiful and the rapids are great for beginners who have never been white water rafting before. Would highly recommend to do, and shout out to Big Mike !

Ryan Melkerson

19:47 22 May 20

Very highly recommend SMO for anyone wanting to raft through the smokies! This was our first time ever rafting. We had so much fun! Entire trip lasted around 2 hours. Fantastic views throughout the trip. Our guides were awesome and fun to raft with!

CTS STEALTHY

22:07 21 May 20

It was a great first time experience for our family. Our guide Matt, was extremely professional. Our raft capsized during one of the class 4 rapids (!!), and Matt as well as the other tour guides all worked together calmly and quickly to get us together. It was his first time in that situation but he was trained and quick. Although it is very unlikely, it can happen! The river is real and relentless, just as the mountains. But as long as everyone works together, even during something like that, it can be an enthralling experience. Especially with such professionalism and expertise from the guides. Kid friendly. Safe. And will make a great memory.

Bryan Grace

00:17 01 Jan 20

Our trip was in August we had a Great experience and Tyler our Guide was Great.. Cant wait to go again!

Heather Carmichael

17:01 08 Nov 19

Great family fun! Adventure through the mountains and down the Pigeon River with professional guides. It's a blast!

Bryce Jaggers

21:02 25 Aug 19

Went on my first rafting trip here and it was absolutely incredible. We saw a Whitetail deer walking along the bank not 50' from us, a BALD EAGLE soar right over our heads, and had an incredible guide in Abe who not only kept incredible conversation with his humor & knowledge of the area - but also took care of the 4 of us when we fell in after a particularly tricky rapid. I could not have imagined a more perfect trip, and cannot recommend it highly enough!

Michele Kane

20:38 25 Aug 19

What a fun experience! My husband and I went white water rafting with Smoky Mountain Outdoors and had a blast! The instructor that we had was so much fun and experienced and you can tell just how much he loved what he does. There are many different rafting companies in this area but I would 100% recommend using this company for your rafting experience.

William Hoffmann

01:07 18 Aug 19

We had an amazing time with our guide Maddie. 3/4 of our group were newbies, but her instructions were clear, and we all had a great time and a successful run down the Pigeon River. We'll definitely be back!

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21:12 17 Aug 19

Our guide Makenzie made it fun for two young boys, two women, a teen girl and a grown man. No small feat. We laughed. A lot. She taught us about history on river and asked us about us. Price was good, they ran smooth operation!

Evan Grady

13:24 31 Jul 19

Fun, Fun, Fun! Did I say Fun? From Maggie Valley area you will drive less than 45 minutes to this destination just off I-40 in Tennessee. They offer multiple craft times including a 1630hrs (4:30pm) time that will save you some hillbilly dough! Lots of parking, decent bath house/changing rooms and of course a gift shop. Skip the overpriced photos that they offer. Do enjoy your trip and have a blast. Enjoy!

Kelli Rilley

13:04 24 Jul 19

We did the lower level course as an introductory step for our 4 kids. Our guide Judo was amazing and patient with our family of 6. What a great overall experience. It was a fantastic way to work as a family and how the staff encourages that is amazing. Our kids are already wanting to do this again, which in my mind is far worth more than 5 stars!

Dave O'Connor

21:18 17 Jul 19

This whitewater rafting trip was the highlight of our family vacation. Top notch organization. Our guide, TJ was terrific. Can't wait to do it again

Kaila Knies

04:04 11 Jul 19

Really great! It was our first white water rafting experience and it was a lot of fun! Our guide Jason was amazing and super knowledgeable about the river, surrounding area, and rafting. He also have us some great tips for dinner and hiking spots. This was definitely the highlight of our trip. 10/10 would recommend.

Dawn Carter

13:20 16 Jun 19

Our guide John was warm, engaging and funny and made sure we had a safe and great time! Very efficiently run operation from start to finish. I like that there are various trip options as well depending on ability and age. Will definitely be returning!

Brad Crall

21:48 12 Jun 19

The upper river tour was great and Brie was a great guide. I would recommend Smokey Mountain Outdoors. They were all pros and the guides really loved their work.

Snufalufag Gaming

19:29 11 Jun 19

Absolutely fantastic experience here. Our guide Jean Paul was extremely experienced, funny, nice, and inclusive. Really made the experience for the 7 of us on the raft. The river is perfect for rafting newcomers, and is quite easy for experienced rafters. Would definitely recommend Smoky Mountain Outdoor to anyone looking for a rafting trip while they are here.

More reviews

Yelp

White Water Rafting With Smoky Mountain Outdoors

4.5

Based on 145 Reviews

Nancy C.

2020-09-24 12:48:02

AMAZING!!! Highlight of our trip. If you can get MATT as your instructor, you will not be disappointed. We were literally the only raft doing donuts left... read more

Cipriano M.

2020-09-22 14:44:13

I was eager to conquer my first white water rafting experience a few weeks ago. I always wanted to experience this sport first-hand but was scared. This... read more

Rachel H.

2020-09-03 12:35:49

My husband and I rafted with this company and it was wonderful! Our guide DJ was incredible! He was so fun and engaging and made the trip so interesting! He... read more

Brooke D.

2020-08-29 14:32:01

We did the "extreme upper river rafting" trip and it was awesome! We did the registration and waivers all online prior to our trip. When we got there, It... read more

Katie S.

2020-08-14 10:40:27

We, a party of 6, booked ahead of time for a total of $240. During our time slot, the weather was thundering, lightning, and raining HARD. So, of course we... read more

Adam H.

2020-08-02 08:21:26

This was a great find for our honeymoon! The guide made it fun and we really enjoyed our time on the river. Our guide was Brie and she was fantastic!... read more

Eli W.

2020-07-25 12:24:33

Great experience, me and my family hadn't done white water rafting in years and had a great time. Had a great guide that kept the ride fun and interesting.... read more

Todd D.

2020-07-16 10:38:28

Outstanding organization over coming the covid challenges. Really enjoyable trip down the river. Great experience. read more

Kelly H.

2020-07-10 18:48:54

My 14 yr old son and I had an awesome and adventurous time on this trip!! It's nature so not much control which made it a great experience. Courtney was an... read more

Dan D.

2020-07-07 06:31:34

Awesome trip. Our guide was great lots of positive fun energy from all the leaders. Very professional setup of the office/store. All the equipment is... read more

Joe K.

2020-06-25 18:33:11

My wife booked this for us as a surprise since I had never been white water rafting. From the guys that greeted us at parking, to the cashiers in the gift... read more

Ashleigh H.

2020-06-15 06:14:39

My family and I went white water rafting with Logan as our guide this past Saturday and let me tell you, it was a BLAST. Not only was the water and the view... read more

Emily V.

2020-06-14 08:37:51

I went with a group of 5 people white water rafting at this place and it was amazing! People were very friendly and our guide JB was the best! We were... read more

Christian H.

2020-05-24 15:02:12

The rafting was extremely fun because the water was up on the river. Courtney was our guide down the river and she did a fantastic job! Me and my wife would... read more

Joseph Carlo V.

2019-09-02 09:16:04

I highly recommend this company as multiple companies use the same river to raft in Hartford, TN. You get more with your money as the route is longest with... read more

Shawn N.

2019-08-17 20:13:40

My first time and what a great experience! Rachel was our guide and she was personable and full of energy! I did the upper track, there were some good,... read more

Kendra B.

2019-04-12 13:20:00

Great guide and easy to book! My husband and I went on an anniversary trip to the smoky mountains and decided to try out whitewater rafting doing the upper... read more

Next Reviews

Smoky Mountain Outdoors

White water rafting near Pigeon Forge, Gatlinburg, and the Smoky Mountains.

Reserve Now by calling us at 865-430-3838.

Outpost Address

Where your trip begins!
3299 Hartford Road
Hartford, TN 37753

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Smoky Mountain Outdoors

White water rafting near Pigeon Forge, Gatlinburg, and the Smoky Mountains.

Reserve Now by calling us at 865-430-3838.

Outpost Address
Where your trip begins!
3299 Hartford Road
Hartford, TN 37753

Plan Your Visit

Plan Your Visit
Trips
Packages
Group Info
Coupons
Reviews
Directions
Contact Us

Helpful Info

Helpful Info
Read Our Blog
FAQs
Cancellation Policy
Affiliations
Employment

Our Affiliates
Gatlinburg Chamber of Commerce, Pigeon Forge Chamber of Commerce, Sevierville Chamber of Commerce, Gatlinburg Hospitality and Tourism Association, and Pigeon Forge Hospitality and Tourism Association.