Smoky Mountain Outdoors Cancellation Policy

As a leader in the white water rafting Great Smoky Mountains industry; Smoky Mountain Outdoors is proud to offer flexible cancellation policies.

Cancellation Policies

Groups, 9 or Less:

  • We are proud to offer a flexible cancellation policy.  
  • Full refund for cancellation greater than 48 hours prior to trip time.
  • If you must cancel within 48 hours of trip time, we will either reschedule or offer a voucher for you to use for a future reservation.  Please understand that by this time we have scheduled guides & equipment, and have likely turned away other reservations to accommodate you. No refunds will be given.
  • Reservations booked within the 48-hour window are subject to cancellation policies and refunds will not be issued.

For groups of 10 or more:

  • Full refund for cancellations greater than 7 days prior to your reservation trip date.
  • If you must cancel within 7 days prior to your trip date, we will either reschedule you or offer a voucher for use for a future reservation.  Please understand that by this time we have scheduled guides & equipment, and have likely turned away other reservations to accommodate you. No refunds will be given.
  • Group reservations booked within the 7-day window are subject to cancellation policies and refunds will not be issued.
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