Q: Will
I have a guide?
A: Yes, all of our trips are fully guided.
The only exception are the funyaks on the lower section. When
you request a funyak on the Lower Pigeon you will be on a guided
trip, in a boat of your own but never far from a professional
guide.
Q: How far are you from Gatlinburg and other Attractions in Gatlinburg TN?
A: Our Pigeon River Outpost is located
about 45 minutes north of Gatlinburg. It is the closest whitewater
rafting to the Smoky Mountain area. Click
Here for a map of the area and directions to our outpost.
Q: Do I have to know how to swim?
A: No, every guest is issued a type 5,
Coast Guard approved personal flotation device. The "PFD" is
designed to give you all of the floatation needed on the river.
Q: Is there a place to stay nearby?
A: There are thousands of lodging options located nearby. A few we recommend can be found on our Smoky Mountain area information page.
Q: Can I go if I am a bit overweight?
A: There are no upper limit weight requirements.
Our "PFD's" can accommodate a chest girth of 54". You can try
on one of our PFD's at our Gatlinburg Office prior to making
a reservation.
Q: Is there a minimum age?
A: The minimum age/weight for the Upper
Pigeon trip is 8 years old or 70 pounds. Children must be at least
3 years old to go on the Lower Pigeon trip.
Q: Do you have a group rate?
A: Yes, groups of 10 or more receive a
discounted per person rate AND for every 11th person in your
party, one goes free. For school, church, and girl/boy scout
troops, click on our Group
Specials page for additional information.
Q: What are the times of your trips?
A: The Pigeon River is not a free flowing
river. About ten miles upstream from our launch area there is
a dam that regulates the amount of water flowing down the river.
From Memorial Day to Labor Day the flow is consistent and we
can schedule accordingly. During the summer months we raft Tuesday,
Wednesday, Thursday, and Saturday starting 11AM and trips depart
every half hour until 5PM. The spring and fall trip availability
will be based on local rainfall. Please call for up to date information
during this time period.
Q: If I am pregnant can I go?
A: We do not recommend rafting if you are
more than two months pregnant.
Q: What do I wear?
A:
Summer –
- Shorts
- Bathing suit or t-shirt
- Secure fitting shoes. No flip-flops or bare feet allowed.
- Bring dry clothes/shoes & a towel for after the trip
Spring and Fall - avoid cotton clothing, it really absorbs water and will make you cold.
- Wool
- Synthetic fabrics like fleece and polypropylene - no jeans.
- We provide nylon jackets and pants to wear over your clothing at no extra charge.
- Bring dry clothes/shoes & a towel for after the trip
Q: Can I bring a camera on the trip?
A: We recommend that you lock all personal
items in your vehicle. Anything that you bring on the river will
get wet and could possibly get lost during the trip. We try to take several pictures of every boat during the trip, and these images that are available for purchase at the outpost after your trip.
Q: Do you raft in the rain?
A: We raft rain or shine. Rafting is one
of the best rainy day activities because getting wet is part
of the fun! We may delay the trip for a few minutes to allow
a strong storm to pass.
Q: What if I have to cancel?
A:
Cancellation policy:
As a leader in our industry, Smoky Mountain Outdoors is proud to offer one of the most flexible cancellation policies in the industry.
For groups of 9 or fewer:
-
Cancel part or the entire reservation at least 48 hours prior to your reservation trip time: We will refund 100% of the price for each cancelled rafter.
-
Cancel part or the entire reservation less than 48 hours before your reservation trip time: We will either reschedule you for another trip time or offer a voucher for each cancelled rafter to join us at another time. Please understand that by this time we have scheduled guides & equipment, and have likely turned away other reservations to accommodate you. No refunds will be given.
-
Reservations booked within the 48 hour window are subject to cancellation policies and refunds will not be issued.
For groups of 10 or more:
-
Cancel part or the entire reservation at least 7 days prior to your reservation trip date: We will refund 100% of the price for each cancelled rafter.
-
Cancel part or the entire reservation less than 7 days before your reservation trip date: We will either reschedule you for another trip time or offer a voucher for each cancelled rafter to join us at another time. Please understand that by this time we have scheduled guides & equipment, and have likely turned away other reservations to accommodate you. No refunds will be given.
-
Group reservations booked within the 7 day window are subject to cancellation policies and refunds will not be issued.
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